FAQs
FAQ:
Q: How can I contact you if I have questions ?
A: If you have any questions, please feel free to contact us by email at goodthink.store.contact@gmail.com or by using the contact form on our website.
Q: How long does it take for my order to be delivered?
A: We process all orders within 48 hours. Delivery typically takes 5-10 business days. Please note that delivery times may vary depending on your geographic location.
Q: What should I do if the product I received is defective or broken?
A: If you receive a defective or broken product, please send us:
- a photo of the product
- the tracking number
- and a description of the problem
By email to the following address: goodthink.store.contact@gmail.com . You have 30 days to return the product to us and we will replace it. If you prefer a refund, please contact us and we will try to find a solution for you.
Q: What payment methods are accepted?
A: We accept the following payment methods: American Express, PayPal, Visa, CB, MasterCard and Apple Pay. All payments are secure and your information is encrypted and secure.
Q: How do I know when my order ships?
A: We will send you a confirmation email when your order is shipped. This email will include a tracking number so you can follow your order in real time.
Q: What should I do if I have a complaint or question?
A: If you have any complaints or questions, please contact us by email at: goodthink.store.contact@gmail.com or by using the contact form on our website as well as the chat in our store. We will do our best to solve your problem or answer your question.
Q: Can we leave a review on your site?
A: Of course! We appreciate all feedback from our customers. Your opinions are valuable to help us improve our service and better understand your expectations and questions.